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Remote IT support plans only
Flexible plans for every need dedicated engineer

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Starter plan 1st Line Engineer

Ideal for individuals and small teams businesses.

Designed for individuals and small businesses, the Starter Plan offers essential remote IT support to help you stay operational. You gain access to our dedicated support team, ready to assist you with troubleshooting, software installations, and basic maintenance. With prompt response times and user-friendly assistance, this plan ensures you can focus on your work without technical interruptions. Whether you're a freelancer or a small business owner, our Starter Plan is tailored to meet your needs and keep your systems running smoothly.
£49.99 Per Day
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Professional plan 2nd Line Engineer
Best for growing businesses seeking robust support.
The Professional Plan caters to growing businesses that require more comprehensive IT support. This plan includes all benefits from the Starter Plan, plus advanced troubleshooting, proactive system monitoring, and regular system updates. Our team of IT experts will ensure your systems are secure and efficient, minimizing downtime and enhancing productivity. You'll receive priority support and tailored solutions that align with your business objectives. This plan is perfect for organizations looking to scale while maintaining optimal technology performance.
£99.99 Per Day
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A close-up shot of a backup server with blinking lights, indicating data transfer in progress. The background is a server room filled with racks of servers. The lighting is cool and slightly dark, focusing on the server. The image conveys a sense of reliability and technology, highlighting the importance of data security.
Enterprise plan 3rd Line Engineer
Comprehensive support for large organizations.

The Enterprise Plan offers tailored IT support for large organizations with complex needs. This plan includes all features from the Professional Plan, along with dedicated account management, custom solutions. Our IT specialists will work closely with your team to understand your unique requirements, ensuring that your technology infrastructure is optimized for success. With 24/7 support and strategic planning, this plan empowers your organization to leverage technology effectively and stay ahead in the competitive landscape.

£199.99 Per Day
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Monthly endpoint support

Proactive device management and support.

24 hours a day, 7 days a week, 365 days a year

Ensure your business runs smoothly with our Monthly Endpoint Support. This product provides comprehensive monitoring and management of all your devices, including computers, laptops, and mobile devices. Each month, you’ll receive proactive maintenance, security updates, and troubleshooting assistance. This service is perfect for businesses of all sizes looking to enhance their IT infrastructure without the overhead of an in-house team. Enjoy peace of mind knowing that your technology is in expert hands, allowing you to focus on what you do best.

£6.99 Per endpoint
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Home users support
Comprehensive IT assistance for home.
Home Users Support is designed to provide comprehensive IT assistance for individuals and families. Whether you're facing software issues, network connectivity problems, or need help setting up new devices, our expert team is here to ensure your technology runs smoothly. We offer remote support that allows us to quickly diagnose and resolve issues from anywhere, so you can get back to enjoying your devices without the hassle. With our dedicated support, you can feel confident knowing that help is just a click away, tailored to meet the unique needs of home users.
£3.99 Per Month
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SLA response

Guaranteed response for critical issues.

SLA Response is designed to provide businesses with a guaranteed response time for critical IT issues. This product ensures that your critical issues receive immediate attention, helping to minimize downtime and disruption. With our SLA Response, you can rest assured that our expert team is always ready to address your urgent needs promptly.

Priority Levels 15min - 1hr - 4hr response times
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See the lightninghelpdesk experience in motion

Empowering your IT needs
Reliable solutions for your tech needs

At Lightning Helpdesk, we combine expert human support with AI-powered technology to deliver reliable, proactive solutions for all your tech needs.

We specialize in providing top-tier IT support tailored to your business — ensuring your systems run smoothly 24/7 so you can focus on what you do best. Whether you need help with technical troubleshooting, network management, cybersecurity, or data backup, our team works around the clock to keep your business connected, secure, and efficient.

Partner with us and experience complete peace of mind knowing your IT infrastructure is in expert hands — powered by people and enhanced by AI.

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Expert IT support

To further enhance our service, we've expanded with a dedicated offshore support team, ensuring that you receive uninterrupted assistance around the clock. This strategic move allows us to provide true 24-hour coverage without compromising on quality or responsiveness. By leveraging global talent and resources, we're able to maintain highly competitive pricing while delivering fast, reliable solutions whenever you need them most, you can trust us to keep your IT systems running smoothly at all times.

  • A close-up shot of a technician working on a computer in a modern office environment. The technician is focused and engaged, with tools and computer parts visible around them. The background is softly blurred to emphasize the technician, and the lighting is warm, creating a welcoming atmosphere. The image should evoke a sense of professionalism and reliability.
    24/7 IT support
    Round-the-clock assistance for your tech needs.
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  • A close-up shot of a security analyst monitoring network traffic on multiple screens in a control room. The screens display various graphs and security alerts. The analyst is wearing headphones and appears focused. The room is dimly lit, with a blue hue from the screens, emphasizing a high-tech atmosphere. This image should convey a sense of vigilance and security.
    Network security solutions
    Protect your business with our robust security measures.
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  • A close-up shot of a backup server with blinking lights, indicating data transfer in progress. The background is a server room filled with racks of servers. The lighting is cool and slightly dark, focusing on the server. The image conveys a sense of reliability and technology, highlighting the importance of data security.
    Data backup and recovery
    Ensure your data is safe and recoverable.
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Get in touch
We’re here to help you!
0800-8611865
Location

Tower Hamlets & Global 24-Hour Support GB-Global

Hours
  1. Monday
    12:00am
    –
    12:00pm
  2. Tuesday
    12:00am
    –
    12:00pm
  3. Wednesday
    12:00am
    –
    12:00pm
  4. Thursday
    12:00am
    –
    12:00pm
  5. Friday
    12:00am
    –
    12:00pm
  6. Saturday
    12:00am
    –
    12:00pm
  7. Sunday
    12:00am
    –
    12:00pm
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